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Our Corporate Values
| Integrity - |
We hold ourselves to the highest ethical standards in our relationships with customers, vendors, regulators, fellow employees, and members of our communities. |
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- Honoring our commitment to keep all customer information confidential.
- Being fair, truthful and impartial in conducting all transactions.
- Treating every person with dignity and respect.
- Acting responsibly, realizing the impact our actions have on our communities we serve.
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| Community - |
We play an active role in making every community in which we operate a better place to live and work. |
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- Taking on leadership roles and actively participating in community organizations to address the specific needs of our communities.
- Investing and continually re-investing in our communities, giving time, money, support, helping hands and expertise.
- Supporting local businesses in their pursuit of success.
- Celebrating the diversity that exists within our communities.
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| Excellence - |
We strive to excel in whatever we do. |
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- Building relationships by anticipating needs.
- Exceeding expectations by listening and offering solutions.
- Providing knowledgeable, trained professionals who specialize in their fields.
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| Teamwork - |
We work together to create an open culture in which employees share ideas, technologies, information and talents. |
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- Communicating effectively and efficiently with internal and external customers by following service standards like the "Sundown Rule" and the "Buck Stops Here".
- Being responsive, dependable, and respectful of each other and the customers.
- Supporting each other, our customers and our communities.
- Creating a work environment that fosters personal and professional growth through mentoring.
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| Professionalism - |
We're committed to providing an environment founded on integrity, excellence and teamwork that helps our employees develop to their fullest potential and benefit the customers and communities they serve. |
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- Treating everyone as you would like to be treated.
- Providing opportunities for career and educational advancement.
- Being empowered to make decisions and take initiative.
- Maintaining an atmosphere that inspires confidence.
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To speak with one of our trusted advisors about your needs, call 978-459-9000 or contact us today.
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Equal Housing Lender
