Privacy and Security
Recently, most of the major news outlets reported that a major internet security vulnerability was discovered that could potentially impact thousands of consumers, websites and internet-based transactions. The press has labeled this vulnerability as “Heartbleed”. If a system vulnerable to the bug is exploited, there is the potential that a hacker may be able to obtain access to personal customer information.The privacy of your personal information is very important to us. Over the past several days, we have conducted a comprehensive review of our website, online banking programs, mobile banking application, and the sites used to access investment account information to identify any potential vulnerabilities and have determined that our systems are not vulnerable to the Heartbleed virus. Thank you for your support and patience as we have worked through this review of our systems. If you have any questions, please contact our Customer Service Center at 877-671-2265.
WHAT DOES ENTERPRISE BANK DO WITH YOUR PERSONAL INFORMATION?
Federal Law requires us to tell you how we collect, share and protect your personal information. You may review our policy and practices with respect to your personal information here: PRIVACY NOTICE
If you're visiting our website to obtain general information or to use our various demos, then we collect and store only the name of the domain from which you access the Internet, the date and time you access our website and the Internet address of the website from which you linked directly to our website. The information we do collect as a visitor is used to compile standard statistics on site usage. If you do not bank on-line with Enterprise Bank, we do not collect, capture, or retain personally identifiable information when you are just browsing or using these demos or calculators.
When you initiate an on-line application for one of our products, register for an on-line service or use one of our on-line products, our website will request information, such as your name, address, social security number, your e-mail address, or your account number. For security, the system may ask for pre-defined responses to generic questions. This information allows you to perform certain tasks such as reviewing your account or making transfers or allowing us to provide the information requested. In these cases, we collect only the information necessary to interact with you. This personal information may be shared with third parties (such as data processors or service bureaus) as part of servicing your accounts or transactions. We also gather data to track website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites.
Protecting Your Information
Enterprise Bank diligently maintains physical, electronic and procedural safeguards that comply with applicable federal and state standards to guard your information and to assist us in preventing unauthorized access to that information. Enterprise Bank has policies in place that prohibit employees from accessing your personal information unless there is a business reason to do so such as processing a transaction.
You may also decide to send Enterprise Bank information in an electronic mail (e-mail) message. We will use that information to respond to the inquiry and provide accurate information in response to questions. We will not share this personal information with anyone except to maintain your accounts or to carry out a transaction you requested. E-mail is not a secure vehicle therefore personal identifiable information or confidential information (for example, your social security number or account number) should never be included in an e-mail.
Privacy of Children
The Children's Online Privacy Protection Act protects children under the age of 13 from the collection of personal information through our website without obtaining verifiable consent from the parents. We do not knowingly collect or use personal information from children under 13 nor do we allow them to open on-line accounts
Links to non Enterprise Bank Websites
Online Banking Security
Security is our number one priority at Enterprise Bank. We are strongly committed to protecting the security and confidentiality of your account information. We use state-of-the-art technology to ensure that your banking sessions are secure.
With Enterprise Bank's Online Banking, you can bank with the same confidence you have when using TeleBanc, Enterprise Bank's Telephone Banking, our branches, and our ATMs. At Enterprise Bank, we use a combination of methods to ensure that your online banking sessions are secure:
Identity Theft and Fraud
Wal-Mart Fraud Notice: Enterprise Bank has seen fraud activity on some debit cardholder's accounts at local Wal-Mart stores. Please be advised that we are working closely with the debit card processor on this issue. In the meantime, Enterprise Bank has added a security rule that will assist in mitigating any potential fraud against customers' debit cards. This rule will require that all purchases at Wal-Mart stores be made as a DEBIT transaction; therefore, requiring you to enter your pin number to authorize the purchase. This measure is intended to help prevent fraudulent activity going forward.
Important Update for Windows XP Users
Effective April 8, 2014, Microsoft will no longer provide technical support for Windows XP and will stop creating security and vulnerability patches after July 2015. If you have Windows XP running on a computer or laptop, we encourage you to upgrade to a more current Windows operating system. Enterprise Bank’s Online banking will still be compatible after April 8, 2014 with a device running Windows XP, but you may be more vulnerable to security risks and viruses that could compromise your online banking sessions and ultimately your financials when they stop creating security updates. Visit Microsoft’s website for more information on the options you have for upgrading your operating systems. As an added layer of protection, download the free IBM® Security Trusteer Rapport security software tool offered by Enterprise Bank; a link is provided below under the “Anti-Virus Software” section.
Enterprise Bank - Approved Browsers
Enterprise Bank requires that your browser supports 128-bit encryption, and does not allow banking session information to be stored on your hard drive unless you specifically download it and save it on your computer. You must use an Internet Browser that supports Secure socket Layers (SSL) v3.0 or above. SSL encrypts your data to prevent unauthorized persons from gaining access to it. If you are having difficulty signing on to Online Banking, you may need to upgrade your browser to one that supports SSL v3.0 above.
Enterprise Bank will authenticate using various techniques and levels of security. Each time you log into Online Banking, a unique session will be created. You will authenticate by first entering your unique login ID. The system will then further authenticate you using multifactor authentication or mutilayered security. Multifactor authentication utilizes more than one factor during the authentication process. These factors could include something you know ( e.g.,Password, PIN );something you are ( e.g., biometric characteristic), and something you have (e.g., PC, Token). Multilayered security uses one factor multiple times during the authentication process such as asking you to answer a security question and then requesting a your password. The bank encourages you to never use a password that can be easily associated with you personally (i.e., your phone number, date of birth, etc.). In addition, DO NOT share your Online Banking password or security questions and answers with anyone you do not want to have access to your accounts. If you suspect an unauthorized person has obtained your password, please contact us immediately to change it. .
If you leave your computer unattended or forget to exit when you have completed your secure online banking session, Enterprise Bank will automatically terminate your session after 30 minutes of inactivity. When you are finished using Online Banking, be sure to log off the system before visiting other web sites. If other people have access to your computer, clear your browser's cache in order to remove copies of web pages that may have been stored temporarily on your system. Refer to your browser's Help file for instructions in clearing your cache.
If you send an e-mail to Enterprise Bank, DO NOT include personal or account information. E-mail sent via the Internet is potentially able to be read in transit by others. In general, be careful of any Internet site with which you are not familiar. Avoid sending information such as your Social Security Number, credit card numbers or bank account information unless you are in a secure site like Online Banking. When visiting unfamiliar web sites, be particularly aware of small windows that may randomly appear on the screen, If you are not comfortable with a newly created window, close it immediately. The safest next step would be to exit or restart your browser.
You should install anti-virus software on your computer and run a network scan frequently with your anti-virus software to detect and remove questionable files.
If you do not wish to install an anti-virus software on your computer or if you wish to further add to your computer’s security posture then you may download the free IBM® Security Trusteer Rapport security software tool offered by Enterprise Bank to its online banking customers IBM® Security Trusteer Rapport
Note: By downloading and installing IBM® Security Trusteer Rapport security software you agree with all Trusteer terms and conditions. Enterprise Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport security software should be directed to firstname.lastname@example.org .