Inclusion Council

Committed to Inclusivity

The mission of Enterprise Bank's Inclusion Council is to celebrate and promote awareness of personal identity in the workplace, identify equity gaps in order to help resolve them, and strengthen everyone's sense of belonging within our Enterprise Bank family.  The Inclusion Council is committed to helping influence and impact positive change towards social justice and inclusivity within the communities we serve.

To read a letter from Enterprise Bank CEO Jack Clancy on diversity and inclusion, click here.

Please watch Part I, Exploration and Awareness with Keynote Speaker, Deo Mwano 

from The Series for Racial Equity and Inclusion Seminar

Deo Mwano is a community advocate whose work with Southern New Hampshire University’s College for America and the Department of Education for the State of New Hampshire, preceded him starting his own consultancy. Even before all of this, Deo had been independently hosting his own in-person community forums under the theme of “We Are All Human.” He lives and breathes this work. He is skilled in creating space for difficult conversations about racial bias and its systemic impact having done this with partners throughout the nation, regionally within New England, and locally. We are grateful for his leadership in helping all of us learn more about the powerful impact that bias has in dehumanizing and pulling us apart, so that we can become better at disrupting these patterns. 

      Audience Takeaways:

  • Understand The Social Construct of Racism in America
  • Understand That Our History Is Not Everyone’s History
  • Understand that we all have biases
  • Understand The Manifestation of Micro Aggression
  • What Can We Do About It?


Recommended Reading to Learn More About Disrupting Patterns of Racial Bias

  • Cherry, K., 2010. The Everything Psychology Book, 2Nd Edition. Cincinnati: F+W Media.
  • DiAngelo, R., n.d. White Fragility.
  • Jennifer L. Eberhardt, P., n.d. Biased: Uncovering The Hidden Prejudice That Shapes What We See, Think, And Do.
  • Reynolds, J., 2020. Stamped. New York: Little, Brown and Co.
  • Sue, D. and Spanierman, L., 2020. Microaggressions In Everyday Life. Hoboken, N.J.: Wiley.
  • n.d. Ta-Nehisi Coates' Between The World And Me.
  • Types of Racism

    Racism is a social construct to take advantage of others for resource and benefits.

    Three types of racism

    • Modern: More subtle, concealed in fabric of society.
    • Symbolic: Feeling that Black Indigenous People of Color (BIPOC) are violating cherished values and making illegitimate demands for changes in the status quo.
    • Aversive: Conflict between the denial of personal prejudice and unconscious negative feelings and beliefs. For example, “You say you’re on our team, but deep inside, you really aren’t.”
  • Types of Bias

    We all have biases.

    • Confirmation Bias
      • People tend to listen to and favor information that confirms beliefs they already have.
      • We miss the opportunity to see people and meet them how they actually are.
      • Does bias happen first or the perception first?
    • Hindsight Bias
      • People see events, even random ones, as more predictable than they are. “I knew that was going to happen.” They shift their point of view to say they could have foreseen the event as happening that way.
      • We view events as inevitable. We rewrite history and how we remember things, so they fit our beliefs.
    • Anchoring Bias
      • We tend to be overly influenced by the first piece of information that we hear.
      • This adversely influences salary and price negotiations.
    • Misinformation Effect
      • Our memories of events tend to be influenced by things that happened after the event itself.
      • Our brain can be influenced by events that never occurred.
    • Actor Observer Bias
      • We attribute our behaviors to external factors, but attribute others’ behaviors to their internal factors.
      • We justify when we make a mistake.
    • False-Consensus Effect
      • Overestimating how much other people agree with our own opinions, beliefs, behaviors, attitudes, values.
      • We then tend to align ourselves with people with our same views.
    • Halo Effect Bias
      • Physical attractiveness stereotypes: We tend to think what is beautiful is good.
      • How we define beauty impacts how we define others’ worth.
      • Affects hiring.
    • Self-Serving Bias
      • People tend to give themselves credit for success but lay failures on outside causes.
      • We blame others for our shortcomings.
    • Availability Heuristic Bias
      • You believe something is more common than the reality
      • You start to believe in stereotypes and prejudice.
      • Walking down street, see someone of color and grab your purse tightly. Or landlord/renter chooses whether to lease/rent based on race.
    • Optimism Bias
      • We overestimate the likelihood that good things will happen to us while underestimating the probability that negative events will impact our lives.
      • When other people talk of negative events, we assume they’re exaggerating or misrepresenting their experience.
  • Manifestation of Microaggression

    Society has influenced how we see others and biases hold on to how we see the world. Those come together to form micro and macro aggressions.

    • Macroaggressions: Extreme forms of racism (lynching, burning and beating).
    • Microaggression: Speech or behavior that communicates hostile, derogatory, or negative attitudes towards stigmatized or culturally marginalized groups.
      • Micro-assault: Explicit racial verbal or nonverbal attack: name calling, avoidant behavior, discrimination.
      • Micro-insult: Rudeness and insensitivity, snubs.
      • Micro-invalidation: Communications that exclude, negate, or nullify the thoughts, feelings, or experiential reality.
  • Receiving Feedback

    To move these conversations forward, we must be able to hear feedback and criticism without reacting/responding with negative feelings (attacked, shamed, accused, judged, etc.) or behaviors (withdrawing, arguing, denying, seeking absolution, etc.). 


  • Actions Towards Ending Racism
    • Design relationships/alliances. Get to know your community and find common ground.
    • Transparent accountability and consideration of different perspectives. Have to create a safe space.
    • Co-design solutions. Do the relationship building so whites are not designing solutions for people of color.
    • Create inclusive policies.
    • Address racial issues in your environment.
    • Learn from those who have knowledge of racial issues beyond Anglo perspectives and materials.
    • Diversify your social activities.
    • Celebrate diversity.

Recent Newsletters* Created By Our Inclusion Council Team:

*This content was originally created by a rotating group of Enterprise Bank team members who have volunteered to create this newsletter for our team to enjoy. However, we are happy to share these newsletters for our Enterprise Bank community to engage in wider conversation and share inspirational stories and ideas.

What does Inclusion mean?

Diversity advocate Vernā Myers said, “Diversity is being invited to the party. Inclusion is being asked to dance.” (Another person added, "Equity is giving the opportunity for the attendees to choose the music.")

Inclusion means that all people, regardless of their abilities, disabilities, or health care needs, have the right to be respected and appreciated as valuable members of their communities.

Inclusion in the Workplace (from the Society of Human Resource Management) is “The achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success.”

Inclusion is defined by Merriam-Webster as “the act of including; the state of being included."


Hear what Security Officer, Prema Nagathan, has to say about diversity at Enterprise Bank.

  • Protected Classes

    A protected class is a group of people with a common characteristic who are legally protected from employment discrimination based on said characteristic. Examples of protected classes are:

    • Age
    • Ancestry 
    • Criminal Records 
    • Disability 
    • Gender Identity/expression
    • Genetics 
    • Marital Status 
    • Military personnel 
    • National origin
    • Pregnancy 
    • Race or color 
    • Religion 
    • Sex/Gender/Transgender 
    • Sexual orientation
    • Veteran Status

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