Staying up to date with your bank is as easy as sending a text message with Enterprise Bank’s SMS Customer Care. SMS Customer Care is one more way Enterprise Bank is providing our customers with assistance.

How to Initiate SMS Customer Care

Step 1:

Simply ask us a question by sending a text message to 877-671-2265. Below are some examples of the types of questions you can ask.

What time does the Westford branch close?

What is my routing number?

Do you have notary services at the Lowell branch?

Step 2:

An Enterprise Bank team member will respond to you on your mobile device via SMS. Messages will be answered by the first available Call Center representative. Average response time will vary. This service is available during normal business hours. For more information on hours, please click here.

SMS messages on your mobile device may incur a charge from your mobile access service provider. A data connection is required, and wireless carrier fees may apply.

To help to keep your banking information secure, you will be transferred from a customer care chat session to a voice call with our Call Center team to verify your identity for any transactional or account related information.