As a reminder, you can conduct your banking remotely from your home or office – 24 hours a day, 7 days a week – with our online and mobile banking options. Features include live chat, mobile check deposit, bill payment, person to person payment, the ability to check account balances and make transfers. To contact our Customer Service Center with an inquiry, call 877-671-2265 or, to connect to Telephone Banking call 800-464-2265. To learn more about our remote banking options, use these links:
BOOKMARK THIS PAGE FOR UPDATED RESOURCES, LINKS, AND INFORMATION
Call Center: Change in Hours | March 31, 2020
As we all adjust to a new way of working during the COVID-19 pandemic, Enterprise Bank is continuing to look for ways to best serve our customers. Over the last few weeks we have been monitoring the volume and timing of calls for assistance received by our Customer Service Center.
In an effort to better align our staffing levels with timing of incoming calls effective March 31, 2020 we are adjusting the hours temporarily of the customer services center from Monday - Friday 7AM-8PM and Saturday 7AM-2PM to Monday - Friday 8AM-7PM and Saturday 8AM-2PM.
This change will mean additional team members are available to answer calls during peak times, thus reducing the expected wait time for servicing. Thank you for your business.
We Are Here to Work With You | March 26, 2020
These are challenging times and we want you to know that Enterprise Bank is here to work with you. We understand that you may be facing financial hardship and uncertainty due to this unprecedented COVID-19 pandemic. Our bankers are available to review your individual situation and help determine the appropriate solutions. READ MORE
Covid-19 Related Fraud Awareness Tips | March 23, 2020
In times of crisis, scammers like to take advantage of people. Here are a few tips to keep you safe from fraudsters:
- Carefully check the sender’s email address for grammatical errors—including emails that may seem like they come from a legitimate organization.
- Verify the legitimacy of emails received by contacting the sender.
- Enterprise Bank will never ask you for personal information via email.
- Question donation requests to support COVID to ensure they are from legitimate organizations.
- Don’t click on links within emails from people or companies you don’t know.
- If you are working remotely, make sure your computer has up to date security and anti-virus protection.
Scammers are taking advantage of fears surrounding Covid-19. Follow tips from the Federal Trade Commission HERE.
Stay safe! As a way to pass time, Facebook surveys have been going around that ask people to post their responses to questions about favorite food, maiden name, first car, etc. As fun as this may seem, these questions and answers are also typical online account security prompts. Hackers and fraudsters could easily use your answers to these fun surveys to hack into your online accounts which is why we wanted to warn you to be cautious when posting seemingly harmless personal information online! The same goes for online Facebook quizzes! Typically when you take a Facebook quiz, you are required to give full account permissions to the creator. This allows an easy entry way for hackers to access all of your personal account information. More information on social media scams can be found HERE.
Information about the FDIC | March 19, 2020
According to the Massachusetts Bankers Association, “The safest place for your money right now is in your local bank where it is insured up to $250,000 by the Federal Deposit Insurance Corporation (FDIC). Many banks also have excess insurance to protect your funds.” For additional information on ways to prevent, detect, and respond to threats to your accounts, visit:
Federal, State, and Local Resources:
As the COVID-19 situation continues to evolve, there are resources becoming available from federal, state, and local organizations for businesses and individuals affected by COVID-19.
- Federal Resources | March 18, 2020
- Massachusetts Resources | March 18, 2020
- New Hampshire Resources | March 18, 2020
Customer Service Updates: