COVID-19 Resources Available

BOOKMARK THIS PAGE FOR UPDATED RESOURCES, LINKS, AND INFORMATION

 

As a reminder, you can conduct your banking remotely from your home or office – 24 hours a day, 7 days a week – with our online and mobile banking options. Features include live chat, mobile check deposit, bill payment, person to person payment, the ability to check account balances and make transfers. To contact our Customer Service Center with an inquiry, call 877-671-2265 or, to connect to Telephone Banking call 800-464-2265. To learn more about our remote banking options, use these links:

Personal Online Banking    Personal Mobile Banking   Business Online Banking   Business Mobile Banking 


Call Center Change in Hours

EDIT, Effective JULY 12, 2020 Regular Call Center Hours Are As Follows:

Mon - Fri: 7:00 am - 8:00 pm
Sat: 7:00 am - 2:00 pm

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As we all adjust to a new way of working during the COVID-19 pandemic, Enterprise Bank is continuing to look for ways to best serve our customers. Over the last few weeks we have been monitoring the volume and timing of calls for assistance received by our Customer Service Center.

In an effort to better align our staffing levels with timing of incoming calls effective March 31, 2020 we are adjusting the hours temporarily of the customer services center from Monday - Friday 7AM-8PM and Saturday 7AM-2PM to Monday - Friday 8AM-7PM and Saturday 8AM-2PM.

This change will mean additional team members are available to answer calls during peak times, thus reducing the expected wait time for servicing. Thank you for your business.

Previously Related Customer Service Updates:


    We Are Here to Work With You 

    These are challenging times and we want you to know that Enterprise Bank is here to work with you. We understand that you may be facing financial hardship and uncertainty due to this unprecedented COVID-19 pandemic. Our bankers are available to review your individual situation and help determine the appropriate solutions. LEARN MORE

    Small Business Debt Relief Program - As part of the U.S. Small Business Administration's (SBA) debt relief efforts under the CARES Act, the SBA will automatically pay 6 months of the principal and interest payments due on SBA 7(a) and SBA Express Loans in regular servicing status. LEARN MORE

    Recovery Checks from the United States Government  - Visit the Internal Revenue Service's (IRS) Economic Impact PAYMENT PORTAL for your status. You can also log into your Enterprise Bank Online Banking account or download our Mobile Banking App to check the status of your account at any time. Links to access our Online Banking and Mobile Apps are called out at top of this page.

    Attention Enterprise Bank Credit Cardmembers - Support is available if you are experiencing difficulties due to COVID-19. Solutions will depend on each cardmembers’ unique situation. Please contact Cardmember Services by calling the number on the back of the credit card for assistance. As always, you can also manage your account online or via the mobile app. Or, visit MYACCOUNTACCESS.COM for more information. The creditor and issuer of these Cards is Elan Financial Services, Inc. Rewards and benefits are provided by Elan Financial Services.

    Federal, State, and Local Resources:

    As the COVID-19 situation continues to evolve, there are resources becoming available from federal, state, and local organizations for businesses and individuals.


    COVID-19 Fraud Awareness Tips | March 23, 2020

    In times of crisis, scammers like to take advantage of people. CLICK HERE for a few tips.

    Stay safe on social media and avoid online activity that compromises your security. LEARN MORE


    Information about the FDIC | March 19, 2020

    The Federal Deposit Insurance Corporation (FDIC) is a government organization that provides insurance on deposited funds into U.S. banks. LEARN MORE

    More News

    Now Available – Enterprise Bank Skill for Amazon Alexa!

    Getting your Enterprise Bank personal account information just got easier. Now, you can “Just Ask Alexa” with the Enterprise Bank Skill for Amazon Alexa!

    Second Quarter 2020 Net Income of $7.3 Million Announced

    Enterprise Bancorp, Inc. (NASDAQ: EBTC), parent of Enterprise Bank, announced net income for the three months ended June 30, 2020 of $7.3 million, or $0.61 per diluted share, compared to $7.8 million, or $0.66 per diluted share, for the three months ended June 30, 2019. 

    Q2 2020 Dividend Announced

    On July 21, 2020, the Board of Directors of Enterprise Bancorp, Inc. declared a quarterly dividend of $0.175 per share to be paid on September 1, 2020 to shareholders of record as of August 11, 2020.

    Leaving Site Confirmation